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Technical Support Department of development services

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Build request processing workflow

- Select and Setup of Ticketing System

- SLA/SLO

- Implementation of statistics and KPIs

- Escalation processes

- Knowledge Base Recording

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Interviews and onboarding of Technical Support Engineers

- Interview plan 

- Soft and hard skills' analysis

- Onboarding plan

- Team Structure building

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Implementation of Skill Matrix and Employee's Development plan

- Declare skills and levels

- Skills assessment and inter-level transition

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Technical Support University

- Build internship and prepare junior specialists 

- Set up education plans dedicated for your apps support

- Mentoring and feedbackss

Products: Услуги
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