Who we are?
We are experienced Technical Support Engineers who believe in the new paradigm of Technical Support Department organization
Do you struggle as co-founder or director of engineering to respond to user's requests? Or you have already a technical support team, but you would like to promote it to a department? Our agency have enough skills and experience to assist you with it and set up the best practices.
The Team
Founder
Vladimir Kozak
I believe that any task can be split into clear and understandable steps for all parties. If someone doesn't get the idea - it means your explanation was bad.
I have a wide experience in companies where tickets are the main requests' workflow.
High-load, limited resources, unclear duties - it can be solved with responsible and smart attitude. My main goal is to make comfortable conditions for Support Engineers. If employees are happy, they will be glad to the company and make customers doubly happier.